ODA member dentists are required to participate in a peer review process for equitable resolution of patient complaints about dental treatment.

When patients are not satisfied with dental treatment, they should first talk to their dentist to resolve the problem. Most disputes are simple misunderstandings that can easily be resolved if both parties are willing to look for an amicable solution. 

If you've unsuccessfully tried to settle the dispute with your dentist, and that dentist is a member of the ODA, the case is eligible for our Peer Review process.

Peer Review Process

To qualify for the peer review process:

1. The dentist must be an ODA member in good standing (please use Find-a-Dentist button found below to confirm membership).
2. The dispute must be related to care and treatment only (the process does not review billing, cost, insurance claims, or customer service-related issues).
3. Treatment related matters more than 3 years from the last date of service will not be accepted due to statute of limitations.

Find-a-Dentist

The association may refer the case to a local committee of dentists. The committee will respond initially by assigning the case to a dentist who serves as a mediator. If mediation does not result in resolution, the case then goes to a full peer review committee hearing where the patient and the dentist are allowed to present evidence or information. The committee examines the evidence/ information and makes a decision.

Peer Review ensures fairness to all parties through individual case consideration and a thorough examination of records, treatment procedures and results. This free dispute resolution system often results in solutions which are satisfactory for both parties.

Peer Review Request

Please enter your full name and email address. You will receive a peer review application to complete and return.